Privacy Policy

Who we are

This policy describes how Wake County Roof Quote (“we,” “us,” or “our”) handles information when you visit our website or submit a request for a roofing quote. Our site serves homeowners in Raleigh and greater Wake County, North Carolina.

Information we collect

We may collect the following when you use our services:

• Quote form: name, phone number, project type or description, and any other fields you submit. We also record a timestamp and the source of the submission (e.g. our website domain).
• Technical data: IP address, browser type, device type, and similar data that servers and analytics tools typically log automatically. We use this to operate, secure, and improve the site.

How we use your information

We use the information we collect to:

• Route your quote request to roofing professionals who can respond to your inquiry;
• Send operational notifications to those professionals—including by email and, where enabled, SMS/text message—so they can contact you about your project;
• Maintain logs for security, troubleshooting, and legal compliance;
• Improve our website and user experience.

We do not sell your personal information to data brokers. We do not use your submission for unrelated third-party marketing except as described here (e.g. subprocessors that deliver messages on our behalf).

SMS and text messages

When you provide your mobile number on our quote form, you understand that you may be contacted by phone or SMS regarding your roofing request by us or by the independent contractors we work with. Message frequency varies based on your inquiry. Message and data rates may apply. You can opt out of further SMS from a contractor by following instructions they provide or by replying STOP where supported by their messaging program; for questions about a specific contractor’s texts, contact them directly.

We may use messaging providers (such as Twilio or similar services) to deliver system or contractor notifications. Those providers receive only the information needed to deliver the message and process it according to their privacy policies.

Sharing of information

We may share information with:

• Roofing contractors or partners who receive your quote request so they can respond;
• Service providers that host our site, send email, send SMS, or store data (e.g. cloud hosting or database providers);
• Authorities when required by law or to protect rights and safety.

Retention

We retain quote submissions and related logs as long as needed to operate the service, comply with law, resolve disputes, and enforce our agreements. Retention periods may vary if we use a third-party database; we will delete or anonymize information when it is no longer needed for these purposes, unless a longer period is required by law.

Cookies and similar technologies

Our site may use cookies or similar technologies required for basic operation and security. If we add analytics or marketing cookies later, we will update this policy and, where required, obtain appropriate consent.

Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Your choices

You may request access, correction, or deletion of personal information we hold, subject to applicable law and legitimate business needs (e.g. retaining records for legal defense). Contact us through the Contact page. Residents of certain states (including California) may have additional rights under local law; we will respond as required after verifying your request.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above. Material changes may be highlighted on the site or communicated where appropriate.

Contact

Privacy questions: use the Contact page on this site.